How to regain access to your casino account
Loss of access to an account in an online casino can occur for a variety of reasons - from a banal password error to automatic blocking by the security system. Regardless of the platform, there are several universal recovery scenarios. Below is a step-by-step guide for players who want to regain access.
Main reasons for loss of access
1. Forgotten password or login
2. Change or loss of email
3. Blocking an account due to suspicious activity
4. Authorization failure when logging in through social networks
5. Hacking an account by cybercriminals
6. Device change with two-factor authentication
7. Temporarily disable the account at the request of the player himself
✓ What to do: Step by step recovery
1. Try recovery using the Forgot your password form
Most sites have a Forgot Password or Restore Access button.
Actions:
If the letter does not arrive:
2. Contact Support
If the email does not work or access to it is lost:
Main reasons for loss of access
1. Forgotten password or login
2. Change or loss of email
3. Blocking an account due to suspicious activity
4. Authorization failure when logging in through social networks
5. Hacking an account by cybercriminals
6. Device change with two-factor authentication
7. Temporarily disable the account at the request of the player himself
✓ What to do: Step by step recovery
1. Try recovery using the Forgot your password form
Most sites have a Forgot Password or Restore Access button.
Actions:
- Enter the email or login associated with your account.
- Follow the link from the letter.
- Set a new password.
If the letter does not arrive:
- Check your Spam folder.
- Make sure you enter the correct email.
- Wait up to 15 minutes - sometimes the letter is delayed.
2. Contact Support
If the email does not work or access to it is lost:
- Go to Support, Contact us, or Chat. Write that you cannot enter, specify:
- login (if you remember)
- approximate date of registration
- date of last activity
- amount on the balance sheet (if you know)
- devices from which you entered
- Scan or passport photo/ID
- Selfie with a document
- Utility bill to confirm address
- Make sure you are signing in with the same profile.
- If the social network is blocked, use a VPN.
- If access to the social network is lost, write to the technical support of the casino and get ready for re-verification.
- Automatic (suspected multi-account, VPN, bonus hunting)
- On complaint (self-exclusion, exceeding the limit)
- Ask for an official reason for blocking
- Provide the requested data
- In case of failure to recover - request a written report
- (it can be useful when complaining to the regulator)
The more data, the faster the confirmation of identity.
3. Prepare documents (if required)
In some cases, security will request verification:
This is normal practice to protect player funds.
4. If the account has been hacked or the email has been changed, act urgently
Contact technical support immediately from any available email.
Ask to temporarily freeze your account.
Specify when and from which IP the last logins occurred (often provided on request).
In case of activity from someone else's device, a refund is possible with a proven hack.
5. Problems when entering through social networks
If you signed up with Google, Facebook or Apple ID:
6. If your account is locked by a casino
Blocking can be:
Actions:
7. Prevention for the future
Link your account to the current email
Enable two-factor authentication
Do not use the same password on different sites
Save screens of replenishments, payments and letters from casinos
Provide real data when registering - otherwise it will be difficult to restore access
Conclusion
Restoring a casino account depends on your training and the integrity of the platform. The more information you provide and the more reliable the selected casino, the higher the chances of returning access and funds. Do not postpone contacting technical support: many casinos delete inactive accounts after 6-12 months.
