What to do if you hit the jackpot - step by step instructions

Winning the progressive jackpot is an event that evokes strong emotions, but requires clear action. Errors at this stage can delay payment or create unnecessary complications.

Step 1. Stay calm and record your winnings

Take screenshots or a screen recording from the moment of winning, where you can see the amount, game name and time.
Do not close the game right away - in some cases, the casino automatically sends data to the provider.
Avoid harsh actions on your account until you receive instructions from support.

Step 2. Contact casino support

Report your win via live chat or email.
Specify which documents will be needed for verification.
Make a note of the case number or name of the person you spoke to.

Step 3. Get Verified

Australian licensed casinos require confirmation:

• Documents: passport or driver's license, proof of address (utility bill, bank statement).
• The KYC procedure (Know Your Customer) can take from several hours to several days.
• Sometimes you need a video call to confirm your identity.

Step 4. Wait for the provider to confirm the win

With large amounts (especially in online jackpots), the casino must receive confirmation from the game developer.
This process can take from 24 hours to a week, depending on the amount and provider.

Step 5. Choose how you want to receive money

Bank transfer is the most popular and safest way for large payments.
E-wallets are faster, but often have limits on a one-time transaction.
Checks - rarely used, but possible with international payments.

Step 6. Think about your financial strategy

Consider consulting a financial adviser, especially with multimillion-dollar sums.
Estimate tax liabilities (in Australia, gambling winnings for individuals are usually tax-free, but conditions may vary for international transfers).
Avoid fast big spending - emotions can lead to impulsive decisions.

Step 7. Respect confidentiality

If possible, do not disclose the winnings on social networks to avoid unwanted attention.
If the casino posts a winner's story, check to see if your name can be hidden.

Step 8. Close account security

Change your password after winning.
Verify that two-factor authentication is active.
Monitor your mail and casino account for suspicious activity.

Result

Hitting the progressive jackpot is rare luck, but doing the right thing after winning will help avoid delays and risks. For Australian players, the key steps are to retain evidence, get verified, wait for confirmation from the provider and think through the safe receipt and use of funds. A clear sequence of actions will ensure a quick and calm completion of the process.